In situations involving ongoing conflict, harassment, or repeated unwanted communication, it is advisable to retain records of all relevant interactions.

1. Purpose of retaining records

The preservation of communications is not intended to escalate or prolong conflict, but to ensure that accurate information is available should it be required for future reference, including legal or protective processes.

2. Types of records that may be relevant

Where appropriate, individuals may consider retaining:

• Written messages (SMS, email, messaging applications, social media)
• Call logs and voicemail records
• Screenshots of relevant communications
• Records of dates, times, and locations of incidents
• Notes taken contemporaneously following events
• Details of any witnesses to relevant interactions

3. Establishing patterns of behaviour

Single incidents may not always provide sufficient context. A documented record over time can assist in demonstrating patterns of behaviour, repetition, or escalation where applicable.

4. Indirect or third-party communication

Records may also be relevant where communication is made indirectly, including through third parties, family members, or alternative accounts or numbers.

5. Use in formal or protective processes

Organised documentation may assist relevant authorities in assessing circumstances, evaluating risk where applicable, and determining whether further protective or legal measures are necessary.

6. Data handling and storage

It is recommended that any retained records are stored securely and backed up appropriately to prevent loss or alteration.

7. Principle of intent

The retention of evidence is a precautionary and protective measure intended to support clarity, accuracy, and due process where required.

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This document is provided as general informational guidance and does not constitute legal advice.