Emergency Contacts
| Service | Phone | Notes |
|---|---|---|
| Emergency Services | 112 | Police, ambulance, urgent help (all emergencies) |
| National Gender Violence Helpline | 016 | Free, confidential, anonymous. No trace on phone bill. Available 24/7 |
| Teléfono de la Esperanza | 717 003 717 | Emotional support and crisis counselling |
Legal Protections
- Ley Orgánica 1/2004 (Violence Against Women Law)
- Specialized courts (Juzgados de Violencia sobre la Mujer)
- Protection orders (alejamiento) to keep abuser away
- Emergency housing and shelters
- Criminal Code (Código Penal)
- Penalties for physical, sexual, psychological abuse
- Gender-based violence considered aggravating factor
- Legal Aid / Advice
- Free or low-cost legal assistance available for victims
- Municipal services and NGOs can help file complaints
Support Services
- Shelters and safe housing for women and children in danger
- Psychological counselling and trauma support
- Victim advocacy: helps navigate legal system, protection orders, and court procedures
- Hotlines and chat services for confidential guidance
Immediate Steps if Threatened or Abused
- Call 112 if in immediate danger.
- Contact 016 for confidential advice and guidance.
- Document threats or abuse safely (messages, emails, recordings if legal).
- Tell a trusted friend, family member, or support worker.
- Seek legal help through a family/domestic violence solicitor or municipal services.
- Consider a safety plan: safe place to go, emergency contacts, and how to leave safely if needed.
How They Support You
- Protective Orders: restrict abuser’s access and contact
- Emergency Accommodation: shelters for immediate safety
- Legal Guidance: help with complaints, court cases, and rights
- Emotional & Psychological Support: counselling and therapy
- Ongoing Advocacy: help navigating social services, benefits, and safety measures
Remember: You have the right to safety, legal protection, and support. Spain provides strong legal frameworks and specialized services to protect women from abuse.
